The app can lookup up common fields for you automatically from the internet
We have a database of info on our servers (which you can now upload to as well)
And we have a set of external sources which provide details from a barcode
These are split into standard sources (most information) and older/rare barcode sources
We check each source in order, looking for missing details
and will stop looking when we have found all possible details
We also have some sources which only provide images
You can also choose how to find information, by Barcode or by title or either
Note that less or inaccurate information may be returned when searching by title, if the title is used for multiple DVDs
Data is sourced from around the world, and searched in the most likely order to return good details
You can change the order in which it searches from the Settings
There are various reasons why a lookup fails, here are the usual reasons:
No internet connection
Check your connection, wifi is better (and faster)
Some details returned, not all?
Use the Full Search option (set as default in the Settings Screen)
Or expand your search locations in Settings
This can also occur with a bad internet connection
Some (rarer or older) barcodes do not have a complete set of information to be retrieved
this usually includes classification, description, format, Studio
(note that characters are only looked up in the Comic Shelf App)
I'm only getting an Image, nothing else?
This usually means we don't have an internet source for details for the barcode,
but we do have one for the image, report it here and we can usually find a new details source
It works later, but not always first time
This is usually caused by overloading the lookup sources during lots of lookups on the DVDs Screen,
We can't do too much about this, but a lookup from the Edit Details Screen normally works all the time